Tuesday, March 27, 2007

Important things that most companies need to learn.
(In no particular order)

  • The customer is NOT always right.
  • Always back the people who report to you if the customer (or whoever is attacking them) is wrong.
  • Always maintain your integrity.
  • Remain even handed and level headed.
  • It is alright to lose a customer to maintain your integrity or if they become a real problem.
  • Low cost is not always the best policy – you can be cheap, high quality, or have good service. Pick two at the most. Option one often has to be chosen alone.
  • You are a part of your community. ACT LIKE IT.
  • The people on both sides of the sale are important. Treat your employees with contempt and they will leave on the first chance they get.
  • If your company has a bad reputation, it is probably deserved. Examine yourself honestly and find out why. After you know the reason, FIX IT.
  • Don’t shoot the messenger.
  • Value honest, constructive criticism.
  • Be open to new ideas.
  • Realize that some ventures fail and accept it.
  • Be wary of people who advocate going after the quick buck at the expense of long term goals.
  • Plans should cover short, medium, and long term goals and have some sort of backup strategy.

Current mood: annoyed
Current music: Tears for Fears – Break it down again

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